An AI front office for dental and medical practices, booking patients straight into their software.

Concierge Contact Center is a HIPAA-compliant answering service for dental and medical practices: a virtual front office that takes the busy lines and the after-hours calls, and books new patients into the practice's own software, by the office's own protocols.

That the calls a practice can't take, after hours or all at once, can still end with an appointment in the practice's own system.

Serverless from end to end on AWS: Connect for the line, Lex for the conversation, Lambda for the logic, and DynamoDB for the records.

1. 01

   Voice & chat

   connect.inbound(call)

   Inbound calls and chat through AWS Connect and Lex, in two languages, with Lambda doing the work behind each turn.

2. 02

   Real-time booking

   book(slot) → practice

   Appointments booked as the call happens, through direct integration with the practice's software.

3. 03

   Overflow & after hours

   overflow · after_hours

   The calls a front desk can't reach, at busy times or after closing, handled on the same line.

4. 04

   Patient outreach

   outreach(patients)

   Outbound contact with patients, from the same serverless stack.